FAQs

What is cartridge refilling?

To refill your existing cartridges with ink/toner so that they are ready to be used again with performance as good as or at times better than OEM cartridges.


 

When to refill a cartridge?

You must refill your cartridges before they completely run out. Once the cartridge becomes empty, the ink starts to dry and may clog the nozzle.


 

How many times can I refill my cartridge?

It depends upon the condition of the cartridge. You can usually refill up to eight or ten times if done professionally from the first refill


 

Would cartridge refilling void the OEM’s warranty on my printer?

Absolutely not! It is illegal for a printer manufacturer to require you to use any particular brand of supplies. The original equipment manufacturer (OEM) cannot void your warranty unless they can conclusively prove that other brands of supplies will damage the machine.


 

Will my printer warranty be voided if I refill my cartridges?

It is common to hear our customers worry that the use of compatible cartridges in their printer is going to void their printer’s warranty. The reality is that it will NOT void your warranty!

What follows is a partial quote from the Magnuson-Moss Warranty Improvement Act, which protects your rights and your warranty.

MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT
United States Code Annotated
Title 15 Commerce and Trade
Chapter 50 Consumer Product Warranties
15 Section 2032

… (c) No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer’s using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection be waived by the commission if:

1) The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and

2) the Commission finds that such a waiver is in the public interest.

More simply put, this means that your printer warranty cannot be voided just because you choose to use compatible products unless the manufacturer can prove that the compatible product caused direct damage to your printer. No company, associate, salesperson, or service technician can deny you service or warranty work that would otherwise be covered under a warranty program simply because you use a compatible product. Your consumer rights are protected by the United States Government.


 

What is the difference between cheap refillers and Cartridge Wale – Cartridge Refilling Solutions?

We guarantee our refill is done with superior quality consumables using imported automated machines with the exclusive ink 3000 technology to match the print quality & yield of original equipment manufacturer (OEM) cartridges.


 

What are remanufactured cartridges?

Remanufacturing is nothing but reconditioning empty cartridges by completely changing the old worn out parts and then refilling it to give a performance as good as new one. In simple terms it is not refueling your car that’s run out of fuel but also servicing it to ensure smooth running and better mileage.


 

How do I get my refilled ink cartridge to print?

Sometimes cartridges with attached print heads such as HP, Lexmark or Dell don’t initially print. We quality test each cartridge before it leaves us so lack of ink is not the problem. Sometimes the print head of the cartridge doesn’t have any ink feeding into it – this happens because cartridges are kept flat or upside down before being used and the ink settles away from the print head. Keep the cartridge upright for a few minutes and then get a folded up damp paper towel to sit the print head down onto. Hold the cartridge down to the damp paper towel for three minutes to pull the ink out of the print heads, priming them and getting them ready to print.


 

Why didn’t my cartridge print the amount of pages that what was quoted online?

Instead of tracking yield by time (which is an unreliable indicator of yield), the cited yield for ink and toner cartridges is given at 5% coverage. If you are printing photos, legal size paper, letters, web pages or doing any kind of graphics this will cause the yield to drop greatly.

Make sure you are utilizing any page count your printer has, count reams or boxes of paper you use with each cartridge, or refer the user’s manual for instructions as better judge of yield.

If you print only memos then you should reach the manufacturer’s stated yield specifications.

In June 2004, the ISO/IEC 19752 standard method for testing page yield was introduced to create a comprehensive process to test page yields. This standard method means that from now on all printer manufacturers and cartridge manufacturers will be quoting ink and toner cartridge yields using the same testing process. On the right you can see the sample page that is used to test yield. If your documents have more page coverage you will get drastically lower page yields from each inkjet or toner cartridge.


 

What do the error messages mean that I get when I install my new cartridge?

There are a few messages that occasionally come up when installing a new cartridge:

  • A message asking you to replace your black/color inkjet cartridge.
  • The toner light blinks on the printer.
  • A message that ask you to check your black/color inkjet cartridge.
  • A message that indicates the cartridge is not installed properly.
  • A message that indicates there is no cartridge installed.

 

How to fix the problem:

Cartridges that do not have an internal print head (Epson, Brother, Canon)
A lot of times this is caused by the chip on the cartridge not making direct contact with the printer sensors. All you need to do is open the area of the printer where your cartridges are installed. Remove the problematic cartridge from its designated port and reinstall the cartridge to ensure it is properly installed, secured, and that the chip is lined up with the printer censor. Close the printer cover and proceed to turn off the printer. Wait a few a few seconds and restart your printer. Proceed to print a test page and you should be good to go. If this problem still occurs please call our customer service at 9811733455.
Cartridges that have an internal print head (HP, Lexmark and some Canon)
This is caused by the cartridge not making proper contact with the printer. This may also be caused by unclean contact points on the print head. Open the area where your cartridges are installed and remove the problematic cartridge. Then completely power down your printer for 2-3 minutes by unplugging the printer from its power source. As you wait you can clean the print head on the bottom of the cartridge with a cotton swab dipped in alcohol. Then power your printer back up, reinstall your cartridge making sure it is seated correctly, and that it’s in its designated slot. Power your printer back up and your cartridge should be recognized and ready to print. If this problem still occurs please call our customer service at 9811733455.


 

Can I refill my inkjet cartridge over and over again?

Yes! Depending on how you care for your inkjet print heads you can keep recycling your empty cartridge until this wears out. As a rule of thumb you can usually refill your cartridge upto 10 times if done from the first refill by professionals using quality refilling practices


 

When should I start thinking about refilling my inkjet cartridges?

To keep the ink from drying in the print head you should refill your cartridges BEFORE they run out.


 

How many brands do you refill?

Don’t worry – we undertake the cartridge refilling of all the following brands:

HP | Epson | Canon | Lexmark |Brother | Xerox | IBM | Sharp | Panasonic | Samsung | Ricoh


 

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